Shipping Policy: Baisa Crafts
تلتزم شركة Baisa Crafts بتسليم طلبك بتغليف عالي الجودة خلال الإطار الزمني المذكور مسبقًا. لضمان وصول طلبك إليك في حالة جيدة، في أقصر فترة زمنية، نقوم بالشحن من خلال شركاء لوجستيين ذوي سمعة طيبة. يمكنك تتبع طلباتك بسهولة على موقعنا website.
Delivery Time
All the orders are dispatched after taking first confirmation from the customer on call or on WhatsApp. Once the order is shipped, we send instant notification on your registered email or mobile number.
Most orders within India are delivered within 10 to 12 working days. You can contact us to inquire about your order. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
Please note that the estimated delivery times are indicative, and, in some situations, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
Delivery Charges
In India, we offer free shipping on all prepaid orders and cash on delivery (COD) orders above Rs. 5000.
For International orders, shipping and custom charges may apply based on the specific location.
Tracking Orders
You can conveniently track your package at any time through our website once the order has been dispatched.
Once your order is dispatched, the tracking details will be promptly sent to your registered email address and provided contact number. In the unlikely event that you do not receive an order confirmation email within 7 days of placing your order, please feel free to contact us at info@alshameltechno.com. Our dedicated team will respond during working hours, typically within 72 hours of receiving your message.
Delays In Shipping
Delays in shipping may occur due to various reasons (weather conditions, any act, event, failure to exercise, omission, or accident) which may be beyond our reasonable control.
It is to be understood that during such situations, our services will be delayed. Nevertheless, we will make every effort to fulfil our obligations according to the time and resources available.
Cancellation Of Order After Multiple Attempts To Deliver
Our courier service will attempt to deliver the order twice to the delivery address. However, if the package is not deliverable due to reasons not attributable to us, the package will be returned to us.
For COD Orders:
Before delivering the package, we will attempt to contact you via phone and/or email. However, if we cannot get in touch with you, we shall consider the order as ‘Terminated.’
For Pre-Paid Orders:
Before delivering the package, we will attempt to contact you via phone and/or email. However, if we cannot get in touch with you, we shall consider the order as ‘Terminated.’
As soon as you reach out to us, we will promptly resume the necessary processes and proceed accordingly.